D365 Customer Service

New email signature features in Customer Service improve agent productivity

December 20, 2022 — 0 Comments

D365 Customer Service

Call overflow management: A gift to callers and agents this holiday season

December 1, 2022 — 0 Comments

D365 Customer Service

The right work assignment method can improve agent satisfaction and utilization

December 1, 2022 — 0 Comments

D365 Customer Service

Use percentage-based routing to load-balance customer service requests

November 14, 2022 — 0 Comments

D365 Customer Service, Dynamics 365

Improved SLA timer control helps agents track KPIs

May 5, 2021 — 0 Comments

D365 Customer Service

Democratizing customer feedback with the new Dynamics 365 Customer Voice

July 23, 2020 — 0 Comments